⚠️ PLDT Installation Nightmare: Applied Online, Still No Activation — Yet Billing Continues

I’m sharing this experience not just out of frustration, but to raise awareness—and hopefully get answers.

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We Applied the Right Way

We applied through the official PLDT website—no agents, no shortcuts.

Everything was supposed to be legitimate:

• Application submitted online

• Installation scheduled

• Modem installed around December 18

We followed the proper process, expecting proper service.

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🔌 Installed… But Never Activated

After installation, we waited for activation.

Days passed. Then weeks.

But:

• ❌ No internet connection

• ❌ No activation

• ❌ No clear update

We kept following up, hoping for resolution.

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😡 Poor Response from “Activator”

At some point, we were contacted by someone handling activation.

Instead of helping, the person:

• Became irritated when we followed up

• Gave vague responses

• Did not provide any real solution

Imagine waiting for weeks with no service—and being treated like a burden for asking updates.

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📞 Billing Without Service

The most alarming part:

👉 PLDT keeps calling us asking for payment

Let’s be clear:

• The line was never activated

• We had zero internet usage

• Yet the account is being billed monthly

Now it’s been almost 3 months, and the charges are growing.

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❗ What This Feels Like

Even though we applied officially, it feels like:

• We were left in the dark

• No accountability from installation to activation

• No proper coordination inside the system

This is not how a major telecom service should operate.

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📢 Questions for PLDT

To PLDT management:

• Why are customers billed for inactive services?

• Why is there no clear activation timeline or accountability?

• Why are customers treated poorly when they follow up?

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🛑 What We Need Now

We are requesting:

✔️ Immediate activation OR
✔️ Full cancellation of the account
✔️ Removal of all charges since December
✔️ Proper investigation of the personnel involved

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⚠️ Advice to Others

Even if you apply through official channels:

• ✔️ Track your application reference number

• ✔️ Follow up early and consistently

• ✔️ Document all conversations

• ✔️ Escalate quickly if delays go beyond 1–2 weeks

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✊ Final Thoughts

We did everything right:

• Applied officially

• Waited patiently

• Followed up respectfully

But after 3 months, we still have:

• No internet

• Ongoing billing

• And no resolution

This needs attention.

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PLDT, please fix this. Customers deserve better.