⚠️ PLDT Installation Nightmare: Applied Online, Still No Activation — Yet Billing Continues
I’m sharing this experience not just out of frustration, but to raise awareness—and hopefully get answers.
We Applied the Right Way
We applied through the official PLDT website—no agents, no shortcuts.
Everything was supposed to be legitimate:
Application submitted online
Installation scheduled
Modem installed around December 18
We followed the proper process, expecting proper service.
🔌 Installed… But Never Activated
After installation, we waited for activation.
Days passed. Then weeks.
But:
❌ No internet connection
❌ No activation
❌ No clear update
We kept following up, hoping for resolution.
😡 Poor Response from “Activator”
At some point, we were contacted by someone handling activation.
Instead of helping, the person:
Became irritated when we followed up
Gave vague responses
Did not provide any real solution
Imagine waiting for weeks with no service—and being treated like a burden for asking updates.
📞 Billing Without Service
The most alarming part:
👉 PLDT keeps calling us asking for payment
Let’s be clear:
The line was never activated
We had zero internet usage
Yet the account is being billed monthly
Now it’s been almost 3 months, and the charges are growing.
❗ What This Feels Like
Even though we applied officially, it feels like:
We were left in the dark
No accountability from installation to activation
No proper coordination inside the system
This is not how a major telecom service should operate.
📢 Questions for PLDT
To PLDT management:
Why are customers billed for inactive services?
Why is there no clear activation timeline or accountability?
Why are customers treated poorly when they follow up?
🛑 What We Need Now
We are requesting:
✔️ Immediate activation OR
✔️ Full cancellation of the account
✔️ Removal of all charges since December
✔️ Proper investigation of the personnel involved
⚠️ Advice to Others
Even if you apply through official channels:
✔️ Track your application reference number
✔️ Follow up early and consistently
✔️ Document all conversations
✔️ Escalate quickly if delays go beyond 1–2 weeks
✊ Final Thoughts
We did everything right:
Applied officially
Waited patiently
Followed up respectfully
But after 3 months, we still have:
No internet
Ongoing billing
And no resolution
This needs attention.
PLDT, please fix this. Customers deserve better.
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